Solema offers the customer technical support to ensure the proper functioning of machines and equipment.
SOLEMA CUSTOMER CARE - HELPLINE service, telephonic assistance, is the first level of services in our Customer Care offering.
Our technicians will guide you at any time in case of malfunction to seek the resolution of the issue as quickly as possible, thus avoiding downtime.
Thanks to the excellent supply and logistics service, SOLEMA CUSTOMER CARE - PARTS can deliver spare parts quickly.
A dedicated express shipments guarantee the efficiency of our genuine spare parts service.
SOLEMA CUSTOMER CARE - REMOTE is our advanced remote assistance system, the Remote Support Tool, allows direct interaction with customers' machines
and equipment to check their operational status and, if necessary, make changes and software updates.
SOLEMA CUSTOMER CARE - ON FIELD SERVICE is also available, providing professional technical assistance for targeted interventions, even at the customer's premises.
Finally, SOLEMA CUSTOMER CARE - RELOCATE interventions can be carried out, useful if the customer needs to reposition existing machinery.
To request the assistance of SOLEMA CUSTOMER CARE - SUPPORT, you can call the number (+39) 035.654111 or send an e-mail to the following address: customercare@solema.it