Service

Best machine performances for longer life

Solema offers to the Customer a relevant technical support in order to ensure a proper functioning of the machines and plants as well as an excellent supplying service and logistics that allow spare parts delivery in a short time.

An advanced remote assistance system allows Solema to interact directly with the machines and the plants of the Customers checking the operating status and, if necessary, making software changes and updates.

It is also available a professional technical assistance for specific actions at the Customer's site.

To request the assistance of one of our technicians call: (+39) 035.654165 / (+39) 035.654137 or send an e-mail to the following address: service@solema.it

Immediate telephone assistance

Solema engineers are available to provide to the customer the necessary information on checks and operations to be carried out on the machines to restore the operation as soon as possible.

Remote Web Assistance 

Solema engineers can directly access machines PLC to check the status of operation and, if necessary, make changes and updates to the software.

Kit for remote assistance with webcam

It is a kit for remote assistance comprehensive of a wireless webcam that allows the operator to interact with Solema technicians during the remote assistance phases.

Contact us by filling the following form

Customer Data

Delivery address if different from main office

Request

Shipping address